Last updated: February 25, 2026
By accessing or using the Flank website (flankhq.com) and application (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.
Flank reserves the right to update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the revised Terms. We will notify users of material changes via email or through the Service at least 14 days before they take effect.
Flank is a competitive intelligence platform that monitors publicly accessible competitor websites for changes and provides AI-generated summaries of those changes. The Service scans competitor web pages at regular intervals, detects content changes, and delivers notifications via email, dashboard, or integrations such as Slack.
The Service includes features such as automated website scanning, AI-powered change analysis, competitive battle cards, weekly digest emails, instant severity-based alerts, and a competitive intelligence dashboard. Feature availability may vary by subscription tier.
To use the Service, you must create an account. You agree to:
— Provide accurate, current, and complete information during registration
— Maintain and promptly update your account information
— Maintain the security and confidentiality of your login credentials
— Immediately notify us of any unauthorized use of your account
— Accept full responsibility for all activity that occurs under your account
You must be at least 18 years old to create an account and use the Service. Each individual may only create one account unless explicitly authorized by Flank for team or enterprise use.
We reserve the right to refuse service, terminate accounts, or cancel subscriptions at our sole discretion if we determine that account information is inaccurate, that the account is being used fraudulently, or that these Terms have been violated.
You agree to use the Service only for lawful purposes and in accordance with these Terms. Specifically, you agree not to:
— Monitor websites you do not have a legitimate business reason to track
— Attempt to access non-public, password-protected, or paywalled areas of any website through our Service
— Circumvent rate limits, access controls, or security measures of the Service or monitored websites
— Use the Service for any unlawful purpose or to violate any applicable local, state, national, or international law
— Resell, redistribute, sublicense, or provide third-party access to the Service or data obtained through the Service without our written consent
— Interfere with or disrupt the integrity, performance, or availability of the Service or its underlying infrastructure
— Use the Service to harass, stalk, threaten, or harm any individual or entity
— Use the Service to collect personal information about individuals without their consent or in violation of applicable privacy laws
The following activities are strictly prohibited and may result in immediate account termination without refund:
— Using the Service as a general-purpose web scraping or data extraction tool for purposes unrelated to competitive intelligence
— Programmatically accessing or automating interactions with the Service beyond what is provided through our official API (when available)
— Sharing, selling, or distributing Flank API credentials or account access with unauthorized parties
— Attempting to bypass or exploit rate limits, including creating multiple accounts to circumvent per-account limits
— Using automated tools, bots, or scripts to interact with the Service in a manner not intended or authorized by Flank
— Overloading monitored websites with excessive requests through manipulation of the Service's scanning functions
— Probing, scanning, or testing the vulnerability of the Service or any system or network connected to the Service
We actively monitor for abuse patterns and maintain automated detection systems. Accounts flagged for suspicious activity may be suspended pending investigation. We reserve the right to report illegal activity to appropriate law enforcement authorities.
Each subscription tier includes specific usage limits, including but not limited to:
— Maximum number of tracked competitors
— Daily manual rescan limits
— Per-competitor rescan cooldown periods (minimum 1 hour between manual rescans regardless of tier)
— API request rate limits per minute and per hour
Exceeding these limits will result in temporary throttling of your account. Persistent or deliberate attempts to exceed limits may result in account suspension. Current tier limits are available on our pricing page and may be adjusted with reasonable notice.
7.1 Plans and Pricing
The Service offers multiple subscription tiers with different feature sets and competitor limits. Current plan details, pricing, and feature comparisons are available on our pricing page. All prices are quoted in US dollars unless otherwise indicated.
7.2 Billing Cycle
Paid subscriptions are billed monthly in advance on the calendar date you first subscribed. All payments are processed securely by Stripe. By subscribing, you authorize Flank and Stripe to charge your payment method on a recurring basis until you cancel.
7.3 Beta and Early Access Pricing
Users who subscribe during the beta or early access period receive a discounted rate. This discount applies for the lifetime of an active, continuous subscription. If you cancel your subscription and later resubscribe, the beta discount will no longer apply and you will be charged the then-current standard rate.
7.4 Failed Payments
If a payment fails, we will attempt to charge your payment method up to 3 times over a 7-day period. If all attempts fail, your account will be downgraded to the free tier and you may lose access to features and data associated with your paid plan. We will notify you by email of any payment failures.
7.5 Cancellation and Refunds
You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period — you retain access to paid features until then. No prorated refunds are provided for partial billing periods. We do not offer refunds for unused time, except as required by applicable law.
7.6 Price Changes
We reserve the right to change pricing at any time for new subscribers. Existing subscribers will receive at least 30 days' notice via email before any price increase takes effect on their account. Beta and early access pricing commitments will be honored for the duration of continuous active subscriptions.
7.7 Taxes
Prices displayed on our website are exclusive of applicable taxes unless stated otherwise. You are responsible for any applicable sales tax, VAT, or other taxes imposed by your jurisdiction. Stripe handles tax calculation and collection where required.
8.1 Nature of AI-Generated Content
The Service uses artificial intelligence (currently powered by OpenAI) to analyze competitor website changes and produce various outputs including, but not limited to: change summaries, severity ratings, recommended actions, competitive battle cards, weekly digest analyses, business context profiles, competitive scoring, and strategic recommendations (collectively, "AI Content"). All AI Content is generated algorithmically from limited publicly available data and is provided strictly for general informational purposes. AI Content does not constitute and shall not be construed as professional business advice, financial advice, investment advice, legal advice, strategic consulting, or any other form of professional guidance.
8.2 No Guarantee of Accuracy or Completeness
You expressly acknowledge and agree that:
— AI Content may contain factual errors, misinterpretations, inaccurate characterizations, or incomplete analyses of competitor activities, strategies, or market positioning
— Severity ratings (high, medium, low) are automated heuristic assessments and may not accurately reflect the actual competitive impact, business significance, or strategic relevance of detected changes to your specific organization
— Battle cards are synthesized from limited, publicly available snapshots of competitor web pages and may omit material information, mischaracterize competitive positions, or contain outdated conclusions
— Recommended actions are algorithmically generated suggestions based on pattern recognition, not on an understanding of your specific business context, financial situation, competitive position, organizational capabilities, or strategic objectives
— Weekly digest summaries and competitive scores aggregate and simplify complex competitive dynamics and should not be treated as comprehensive competitive assessments
— AI models may generate false positives (flagging routine or insignificant changes as important), false negatives (failing to detect or appropriately flag material competitive developments), or hallucinated content (generating plausible but factually incorrect statements)
— Business context analysis is derived from a single automated scrape of your website and may not accurately represent your actual business model, market position, competitive differentiation, or strategic priorities
8.3 Competitive Intelligence Is Inherently Interpretive
You acknowledge that competitive intelligence is inherently interpretive and subjective in nature. The same set of competitor changes may have materially different implications depending on context, market conditions, timing, your specific competitive position, and numerous other factors that AI systems cannot fully evaluate. AI-generated interpretations represent one possible reading of publicly available data and should never be relied upon as the sole basis for business decisions. Reasonable analysts may reach different conclusions from the same underlying data.
8.4 Independent Decision-Making
You are solely responsible for all business decisions you make, regardless of whether those decisions are informed by, influenced by, or related to AI Content provided through the Service. You agree to exercise your own independent judgment, conduct your own due diligence, and consult with qualified professionals (including financial advisors, legal counsel, and strategic consultants) as appropriate before taking any action based on information obtained through the Service. Flank is an information tool, not a business advisor, and the relationship between Flank and its users is not a fiduciary, advisory, or consulting relationship.
8.5 No Liability for AI Content
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLANK SHALL BEAR NO LIABILITY WHATSOEVER FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF OR RELIANCE ON AI CONTENT, INCLUDING BUT NOT LIMITED TO:
— BUSINESS DECISIONS MADE BASED ON AI-GENERATED RECOMMENDATIONS, BATTLE CARDS, SEVERITY RATINGS, OR COMPETITIVE ANALYSES
— COMPETITIVE DISADVANTAGE, LOST MARKET SHARE, OR MISSED OPPORTUNITIES RESULTING FROM INACCURATE, INCOMPLETE, OR DELAYED AI ANALYSIS
— FINANCIAL LOSSES RESULTING FROM PRICING, PRODUCT, MARKETING, SALES, OR STRATEGIC DECISIONS INFORMED BY AI CONTENT
— REPUTATIONAL HARM ARISING FROM ACTIONS TAKEN BASED ON AI-GENERATED COMPETITIVE INTELLIGENCE
— DAMAGES ARISING FROM FALSE POSITIVES, FALSE NEGATIVES, OR HALLUCINATED CONTENT IN AI OUTPUTS
— ANY OTHER LOSSES, COSTS, OR DAMAGES OF ANY KIND ARISING FROM YOUR RELIANCE ON AI CONTENT
8.6 AI Technology Limitations
You acknowledge that the AI technology underlying the Service is provided by third-party providers and has inherent limitations. AI models may be updated, changed, or deprecated by their providers without notice, which may affect the quality, consistency, or availability of AI Content. Flank does not control the underlying AI models and cannot guarantee their continued accuracy, performance, or availability. Changes to AI model behavior may result in different outputs for the same inputs over time.
8.7 User Acknowledgment
BY CREATING AN ACCOUNT AND USING THE SERVICE, YOU AFFIRMATIVELY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO ALL PROVISIONS OF THIS SECTION 8. YOU ACKNOWLEDGE THAT AI-GENERATED CONTENT IS FOR INFORMATIONAL PURPOSES ONLY, THAT YOU WILL MAKE YOUR OWN INDEPENDENT BUSINESS DECISIONS, AND THAT FLANK BEARS NO RESPONSIBILITY FOR OUTCOMES RESULTING FROM ACTIONS TAKEN BASED ON AI CONTENT. THIS ACKNOWLEDGMENT IS A MATERIAL CONDITION OF YOUR USE OF THE SERVICE.
If you do not agree with any provision of this Section 8, you must discontinue use of the Service immediately. Your continued use of the Service after this date constitutes ongoing acceptance of these terms.
The Service, including its design, code, features, documentation, and all associated intellectual property, is owned by Flank and protected by applicable intellectual property laws. You may not copy, modify, distribute, reverse engineer, or create derivative works of the Service or any part thereof.
Data collected about competitor websites consists of publicly available information. Flank does not claim ownership over the content of monitored websites. You retain ownership of any data you input into the Service, including your business context, competitor selections, and custom preferences. We claim no ownership over AI-generated analysis specific to your account, though we may use anonymized, aggregate patterns to improve the Service.
The Service monitors third-party websites on your behalf. Flank is not responsible for the content, accuracy, availability, or practices of any third-party website. Our monitoring is limited to publicly accessible pages only — we do not access content behind logins, paywalls, or access restrictions.
If a website owner requests that their site not be monitored by our Service, we will comply with reasonable requests and remove the site from all active monitoring. You are responsible for ensuring that your use of competitor data complies with applicable laws in your jurisdiction.
We strive to maintain high availability of the Service but do not guarantee uninterrupted, error-free, or continuously available access. The Service may be temporarily unavailable due to:
— Scheduled or emergency maintenance
— Updates and feature deployments
— Third-party service outages (hosting providers, AI services, payment processors)
— Network issues, denial-of-service attacks, or other factors beyond our control
We are not liable for any loss or damage arising from Service downtime, delayed scans, or missed change notifications. We do not offer service level agreements (SLAs) for the current product tiers.
We may suspend or terminate your account, without prior notice, if we reasonably determine that:
— You have violated these Terms, including the acceptable use and prohibited uses sections
— Your account has been flagged for abuse, including rate limit circumvention, scraping abuse, or unauthorized API access
— You have engaged in activity that harms or threatens to harm other users, the Service, or monitored websites
— Your account has been inactive for more than 12 consecutive months (free tier only)
— You have created multiple accounts to circumvent usage limits or abuse free tier benefits
— You have provided fraudulent or misleading account or payment information
You may terminate your account at any time through your account settings or by contacting us at hello@flankhq.com. Upon termination:
— Your right to use the Service ceases immediately
— Any active subscription will be cancelled with no refund for the remaining billing period
— Your data will be scheduled for deletion in accordance with our Privacy Policy
— We may retain certain data as required by law or for fraud prevention purposes
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT: (A) THE SERVICE WILL BE ERROR-FREE, SECURE, OR CONTINUOUSLY AVAILABLE; (B) THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE, RELIABLE, OR COMPLETE; (C) AI-GENERATED ANALYSIS, SEVERITY RATINGS, RECOMMENDED ACTIONS, OR BATTLE CARDS WILL BE ACCURATE OR SUITABLE FOR YOUR SPECIFIC BUSINESS NEEDS; (D) ANY DEFECTS OR ERRORS IN THE SERVICE WILL BE CORRECTED; OR (E) THE SERVICE WILL DETECT ALL CHANGES ON MONITORED WEBSITES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLANK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
— LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES
— LOSS OF DATA OR DATA CORRUPTION
— BUSINESS INTERRUPTION OR DOWNTIME
— COMPETITIVE DISADVANTAGE RESULTING FROM INACCURATE, DELAYED, OR MISSED CHANGE DETECTION
— DAMAGES ARISING FROM RELIANCE ON AI-GENERATED ANALYSIS, RECOMMENDATIONS, OR BATTLE CARDS
— DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
THESE LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF FLANK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless Flank and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of a third party; (d) your violation of any applicable law or regulation; or (e) any content or data you submit to the Service, including competitor URLs and business context information.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law provisions.
Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in English. Judgment on the arbitration award may be entered in any court having jurisdiction. You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, class arbitration, or other representative proceeding.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Flank regarding the use of the Service. These Terms supersede any prior agreements, communications, or understandings regarding the Service.
If you have questions about these Terms, please contact us at:
— General inquiries: hello@flankhq.com
— Legal matters: legal@flankhq.com
— Abuse reports: abuse@flankhq.com